MB795SP-B Not being recognized

[rg07]

I have it hooked up to power and the data data cable etc as it should be. I removed a bay card reader from the same slot in my case so I know the ports work. But no matter how hard I try, and what I try, no SSD’s or HD’s mount up. The power lights are on, and I can feel the HD spin up, but nothing ever mounts. I have made sure that the driver letters are not in use either.

 

[Icydock Tech Support]

Hello

We are sorry to hear that your unit is not functioning as intended. In order to further assist you, could you answer some questions on the unit you have and its usage.

-How is the unit connected to the computer? Ideally, it is connected directly to ports on the motherboard, not a hub or card.
-Are you inserting the drives before or after boot up?
-Are the drives brand new or have existing data? Brand new drives need to be formatted before they are usable.
-Have you confirm the drives are working outside of the unit?

Please get back to us as soon as possible with the answer/results so that we may further assist you with your request. Feel free to contact us if you have any questions or concerns. Thank you.